Dashboard
Overview of your helpdesk performance and metrics
Total Conversations
1,284
+12.5%
This monthActive Users
342
+8.2%
Currently onlineAvg Response Time
1.2s
-23%
AI-powered speedResolution Rate
94.5%
+5.1%
Automated resolutionsRecent Activity
Latest helpdesk interactions
Password reset issue resolved
2 min ago
Complex billing inquiry escalated
5 min ago
VPN connection guide provided
12 min ago
New support ticket created
15 min ago
Software installation help completed
23 min ago
AI Performance
Intelligent automation metrics
Query Understanding98.2%
Knowledge Base Match87.5%
First-Contact Resolution76.8%
User Satisfaction92.1%